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Policies

PLEASE ALLOW 5-7 BUSINESS DAYS FOR YOUR ORDER TO PROCESS

All packages are shipped via USPS.
Estimated transit time provided is a non-guaranteed average based on distance from CIVILWARE'S postal zone to yours and is not guaranteed by USPS or by CIVILWARE.
Domestic packages not delivered within 30days from order date, will be issued a replacement or a lost-parcel refund.
 
International transit times and customs procedures vary by country/region. Please direct all tracking and transit status inquiries to your national mail carrier.
*International orders are not insured. 

  

RETURNS & EXCHANGES

Full refunds will be issued for unused/undamaged goods.  Faulty goods will be replaced free of charge.
  
Because of the limited nature of many of our products, if you are interested in making an exchange, we recommend sending an email to us at  info@civilware.com to coordinate refund or exchange.
Upon receipt of a confirmation email, please send your original merchandise, unwashed and unworn to us at the address above. Please include a detailed note of the size/item which you’d like to exchange.
  

PRIVACY

We respect you and your privacy. CIVILWARE SERVICE CORP. has to collect some personal information in order to fulfill your order, but we will never sell, rent or trade that information with any third party.
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