Terms

UPDATE: Due to the worldwide COVID-19 pandemic, Our Costa Mesa showroom is temporarily closed to the public. We are operating online - business as usual - but please note that we are seeing increased USPS transit times for both domestic and international orders. We appreciate your business + your patience as your orders make their way to you.

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SHIPPING:

Please allow 5-7 business days for your order to process.  All packages are shipped via USPS.  Estimated transit time provided is a non-guaranteed average based on distance from CIVILWARE's postal zone to yours and is not guaranteed by USPS or CIVILWARE.  International transit times, charges, duties, customs procedures and regulations vary by country and region. Please direct all international tracking and transit status inquiries to your national mail carrier.  Please note - international orders are shipped DDU and are not insured. *International customers - due to the COVID-19 pandemic several countries have suspended or are limiting service. As the situation continues to change rapidly, we ask that you please contact us at info@civilware.com to confirm the status of service to your region before placing an order.
CIVILWARE is not responsible for delivered packages that are stolen or go otherwise missing from their USPS documented delivery location. 

RETURNS POLICY:

We accept returns of non-sale items within 30 days of the order's shipping date. To initiate a return, please contact us at info@civilware.com and include your original order number.  Once the email is received, reviewed and approved, a return shipping label will be generated and sent to you via email.  Please use the label you receive to send your product back to us.  Once we receive the item in its original packaging and in unused/undamaged condition, a refund (less return shipping) or an exchange (certain styles excluded) will be issued straight away.  Please be sure to use a shipping box when returning an item to prevent damage to the item in transit.  No returns or exchanges on sale items will be accepted.

CIVILWARE
2949 Randolph Ave. STE C
Costa Mesa, CA 92626


PRIVACY:

We respect you and your privacy. CIVILWARE has to collect some personal information in order to fulfill your order, but we will never sell, rent or trade that information with any third party.

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